
HubSpot Reverses Plan to Use Customer Data for AI After Strong Backlash
HubSpot announced it is withdrawing its plan to use customer data to train a new AI lead prospecting feature, following a wave of criticism that lasted only four days. The company had changed its terms of service on July 1, 2026, enabling by default the option to share data such as names, job titles, and companies. The swift reversal highlights growing sensitivity around the use of data for AI.


